Legal

Refund Policy

Last updated: 27 September 2026

This Refund Policy explains how payments work on cncrelief.com (“cncrelief”, “we”, “us”), operated by cncrelief.com. It applies to every purchase made on cncrelief.com: subscription plans, Point packs and Gallery design unlocks. Please read it before you buy. By completing a purchase you agree to this policy and to our Terms of Service.

1. All sales are final

cncrelief.com sells digital services that are delivered immediately: Points are added to your wallet, a plan is activated on your account, and work on your relief starts as soon as you create it. Because of this:

• Once a payment is completed, it is not refundable – in full or in part.
• This applies to subscription plans (monthly), Point packs, top-ups, Gallery design unlocks and any other paid item on the website.
• Unused Points are not refundable and cannot be exchanged for cash. Points have no cash value and cannot be transferred to another account.
• We do not give refunds or credits for partly used periods, unused days of a plan, or for moving to a lower plan.
• Downloaded files (STL, OBJ, RLF, 3D Clip) cannot be “returned”.

2. Try before you buy

Every new account gets a free trial so you can check the quality of our reliefs on your own images before paying anything. Please use it. If you are not sure a plan fits your work, start with the trial or with the smallest option.

3. Subscriptions and cancellation

• Plans renew automatically at the end of each monthly billing period until you cancel.
• You can cancel at any time from your account or by contacting us. Cancelling stops future renewals; it does not refund the current period.
• After cancelling, your plan stays active until the end of the period you already paid for, then it ends.
• If you do not want to be charged again, cancel before the renewal date shown in your account.

4. Price changes

• A price change never affects a period you have already paid for.
• If the price of your plan changes, the new price applies from your next renewal. We tell you before that renewal (by email and/or WhatsApp) so you can cancel if you do not wish to continue.

5. Failed generations

If a relief cannot be created because of a problem on our side, the Points for that relief are returned to your wallet automatically. This is a Points credit, not a money refund.

6. The only exceptions

We return money only in these cases:

1. Duplicate charge – you were charged more than once for the same order. The extra charge is refunded.
2. Nothing was delivered – your payment was completed but the plan or Points were never added to your account, and we are unable to add them after you contact us. (In most cases we simply add what you paid for.)
3. Where the law requires it – nothing in this policy limits any mandatory consumer rights you have under the laws of your country.

To report a duplicate charge or a missing delivery, email info@cncrelief.com within 14 days of the payment with your order number and the email or WhatsApp number of your account.

7. Right of withdrawal (EU, EEA, UK and similar laws)

When you buy, you ask us to start supplying the digital service immediately (Points are credited and can be used at once). You acknowledge that you lose your right of withdrawal once the service has started to be supplied. You confirm this at checkout.

8. Payment processors

• Payments from outside India (international cards) are also processed by Razorpay.
• Payments from India are processed by Razorpay.
• If a refund is ever issued under section 6, it goes back to the original payment method through the same processor. How long it takes depends on your bank.

9. Chargebacks

If you open a chargeback or payment dispute with your bank instead of contacting us, we may suspend your account and remove the Points or plan related to that payment while the dispute is open. Please contact us first – most problems are solved quickly.

10. Account closure

If you close your account, or it is closed for breaking our Terms of Service, any remaining Points, plan time and unlocks end and are not refunded.

11. Contact

Questions about a payment: info@cncrelief.com. Please include your order number and the email or WhatsApp number of your account.

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